Frequently Asked Questions
Banking FAQ's:
Q: Are Sturdy Savings Bank deposit accounts FDIC Insured?
A: Yes! Depositors' interest bearing accounts totaling $250,000 or less at Sturdy Savings Bank, an FDIC insured Bank, are fully insured. Depositors with more than $250,000 at Sturdy can still be fully insured, provided the accounts meet certain requirements. We can help you calculate your insurance coverage using the FDIC's online Electronic Deposit Insurance Estimator. In addition, all non-interest bearing deposit accounts will receive unlimited coverage through June 30, 2010.
Q: How do I set up Direct Deposit of my payroll check?
A: After your Sturdy Savings Bank account application has been approved, you will receive Sturdy Savings Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company. Your company will provide you with information on when direct deposit will begin. Direct Deposit is available with our Checking and Savings accounts.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your Sturdy Savings Bank account application has been approved, you will receive Sturdy Savings Bank's routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone. Direct Deposit is available with our Checking and Savings accounts.
Q: Can I get information about my account by phone?
A: Yes! Sturdy Savings BankLine is your telephone access to information 24 hours a day. Contact us for information on accessing Sturdy Savings BankLine. Account information is also available from our Customer Service Representatives during business hours at any of our offices.
Q: Is interest paid on Sturdy Savings Bank checking accounts?
A: Yes! If you would like a checking account that pays a market rate of interest, our NOW Checking Account may be for you.
Q: Can I do all of my banking with Sturdy Savings Bank?
A: Yes! Thanks to the convenience of Direct Deposit, ATMs and Online Banking, daily banking activities can be performed from the comfort of your home and on your time. Contact us with questions about your banking needs.
Q: How do I make a deposit to my account (from a remote location)?
A: You can do most of your banking by using Direct Deposit, ATMs or ACH (Automated Clearing House) transactions. Sturdy Savings Bank also offers a bank-by-mail service, which allows you to mail non-recurring deposits.
Q: How frequently is my Sturdy Savings Bank information updated?
A: Sturdy Savings Bank updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated every day to reflect all account activity. (Online banking and ATM balances are real-time.)
Q: Are wire transfers possible to and from my accounts with Sturdy Savings Bank?
A: Yes! Funds can be transferred to and from Sturdy Savings Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.
Q: Can I look at my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week.
Online Banking FAQ's
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online experience.
Q: How do I access Online Banking?
A: You first must complete the Online Banking Registration Form and submit it to us. Once your registration is received we will process your request. You will need a registration key to access Online Banking for the first time. This registration key will be emailed to you when access is available. You must have an existing account before accessing Online Banking.
Q: Can I create my own password that is easy for me to remember?
A: Yes! After you use your assigned password to log in for the first time, you will be prompted to change your password. At this time you may create your own unique password. (The password must contain between 6 and 14 characters, at least 1 number, at least 1 uppercase letter, at least 1 lowercase letter and at least 1 special character.) You may also change your password at any time through User Options.
Q: How often will I be required to change my password?
A: You are currently required to change your password every 90 days. You will be reminded when it is time to change your password
Q: What happens if I forget or lose my password?
A: You may choose to set up the Forgotten Password Validation option. After successfully logging in, you will find the Forgotten Password Setup under User Options. After completing the Forgotten Password Setup, if you forget your password you may access "options" (found above the Online Banking Log-In) and "forgotten password"; follow the steps successfully and you will be given an opportunity to choose a new password. Contact our Electronic Banking Department at 609-463-5230 and we will assist you with the steps needed to get back online in no time.
Q: Can I change my User ID?
A: Yes! By accessing User Options, after successfully logging in, you will find the Change User ID preference. Note: Once you change your User ID you will not be permitted to change it back to the previous or assigned User ID.
A: Your account information is updated every business day with new check transactions posted to your account from the previous business day. All electronic transactions show up as they occur.
Q: What accounts will I be able to access through Online Banking?
A: You can access your Sturdy Savings Bank checking, savings, investment and loan accounts through Online Banking. Our Online Banking product is designed to give you as much access, security and versatility as possible.
Q: Can I open an account online?
A: We currently do not offer account opening online. We do offer information and assistance on how to switch your banking to Sturdy Savings Bank, which you may complete before coming in to one of our branch locations. These two links can be found on our home page.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, you can choose to view up to 6 months of account history.
Q: Can I schedule future transfers?
A: Yes! By accessing the Schedule Transfers option you are able to schedule open, future and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking you have access to your account information 24 hours a day, 7 days a week.
Q: Is there a demo available for me to try?
A: Yes! We have an Online Banking Demo, which is located above our Online Banking Log-In screen. Give us your feedback by completing the survey at the end of the Demo.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 10 minutes. However, you can define the timeout period in the User Options area for 20, 30 or 40 minutes.
Q: Can I view cancelled check images online?
A: Yes! You can view check images online through the Account History area. Just click on the check number and an image of the front and back of the check will appear.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption such as Microsoft Internet Explorer®, or Netscape Navigator®. You can use any computer that has Internet access.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™, Microsoft Money™ or as a text file.
Q: How do I sign up for Bill Payment?
A: You will need to sign up by logging onto Online Banking. Once logged onto Online Banking, click on the "Bill Payment" icon and complete the online Bill Payment Registration form.
Q: When can I start using Bill Payment?
A: After completing the online Bill Payment Registration form you will first receive an approval email. Once your account has been enabled, you will receive an activation email indicating that you may log on and begin using Bill Payment.
Q: How much does Bill Payment cost?
A: Sturdy Savings Bank currently does not charge for Bill Payment.
Q: Is there a Bill Payment Demo for me to try?
A: Yes! Please click on the Demo link found above the Online Banking Log-In.
Internet Security Tips and FAQ's
The Internet Banking service has several effective security techniques that we encourage you to implement when using Sturdy Savings Bank's Online Banking product:
- Never reveal your password to anyone or leave your password where someone else can obtain and use it.
- Use the Sign Off button to end each Online Banking session. Do not use the Back button to exit the site.
- Change your session time timeout in User Options to a time that meets your needs.
- Balance your account on a regular basis.
Q: I'm still hesitant about banking online. Can other people see my account information?
A: Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including the latest security encryption methods and software.
Q: What about filling out applications online? How secure is that?
A: Filling out applications online is as secure as the Online Banking system. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers' support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
Q: I keep hearing a lot about encryption. What exactly is it, and why does it make everything more secure?
A: Encryption is basically a way to rewrite something in a code that can then be decoded later with the right key. The encryption we use employs a mathematical process for the key, which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking system, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, and then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.
Q: What about information that is stored? Is it encrypted as well?
A: Information stored on our system is also encrypted using at least 128 bits.
Q: I'd like to know more about the security methods you have implemented. Where can I read more?
A: For a more detailed description of the security features in our Online Banking system, please see our Online Banking System Security Overview.
